Shipping Information

At Merel Shoes Shop, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options:

• Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
• Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days before your item is shipped. We ship globally, excluding certain remote areas in Asia.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Merel Shoes Shop. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please review the following information carefully:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• Unused and in the same condition as when you received it.
• In its original packaging.
• Accompanied by the receipt or proof of purchase.

Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Due to hygiene or safety reasons, the following items are not eligible for return:

• Custom-made or personalized items.
• Items marked as final sale.

Return & Exchange Process

Follow these steps to initiate a return or exchange:

1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Use the provided template below to ensure all necessary information is included.
2. Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
3. Ship Your Item: Pack your item securely in its original packaging and ship it to the provided address. We recommend using a trackable shipping service.
4. Confirmation: Once we receive and inspect your item, we will notify you of the approval or rejection of your return or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the new item to you once the returned item is received and approved. Shipping costs for exchanges will be covered by us.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Insert Order Number]

Dear Merel Shoes Shop,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

- Order Number: [Insert Order Number]
- Item(s) to be Returned/Exchanged: [List Item(s)]
- Reason for Return/Exchange: [Provide Reason]
- Preferred Resolution: [Refund/Exchange for [Insert Desired Item]]

Please provide further instructions on how to proceed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
        

Contact Us

If you have any questions about our shipping or returns and exchanges policy, please contact us at:

Merel Shoes Shop
996 Harrison Street, San Francisco, US 94107
Email: [email protected]

Thank You for Shopping with Us

We appreciate your business and are here to ensure you have a positive shopping experience at Merel Shoes Shop. If you have any further questions or need assistance, please do not hesitate to reach out to us.