Returns & Exchanges
At Merel Shoes Shop, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Based on our product categories (Athletic, Casual & Dress, Cowboy, Hunting & Fishing, Work), certain items may not be eligible for return due to hygiene or safety reasons. These include:
- Custom-made or personalized items
- Items marked as final sale
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Use the provided template below to ensure all necessary information is included.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
- Ship Your Item: Pack your item securely in its original packaging and ship it to the provided address. We recommend using a trackable shipping service.
- Confirmation: Once we receive and inspect your item, we will notify you of the approval or rejection of your return or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item is received and approved. Shipping costs for exchanges will be covered by us.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order #[Insert Order Number]
Dear Merel Shoes Shop,
I would like to request a [return/exchange] for my recent purchase. Below are the details:
- Order Number: [Insert Order Number]
- Item(s) to be Returned/Exchanged: [List Item(s)]
- Reason for Return/Exchange: [Provide Reason]
- Preferred Resolution: [Refund/Exchange for [Insert Desired Item]]
Please provide further instructions on how to proceed.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions about our returns and exchanges policy, please contact us at:
Merel Shoes Shop
996 Harrison Street, San Francisco, US 94107
Email: [email protected]
Thank you for shopping with Merel Shoes Shop. We appreciate your business and are here to ensure you have a positive shopping experience.